Operation and Support Maintenance


Operations across your organization — such as communications, supply-chain management, business intelligence and commerce — all rely on the power of technology. So when IT disruptions happen, the effects can be catastrophic.

Our engineers are manufacturer accredited and we aim for a single visit fix to minimize business disruption. We have a flexible approach and our pricing model allows charges to be inventory, activity, resource or frequency-based.

Our customers benefit from our cost-effective IT Support & Maintenance offerings.

  • Comprehensive: multi-vendor support
  • Flexible: multiple engagements methods including:
    • Phone Support
    • Email Support
    • On-Site Support
    • Smart Hands Support
    • 8x5xNBD Support
    • 24x7 Support
    • Outsourcing Support
    • Hardware Replacement Support
  • Progressive: customer suggestions for improvements are fed back into service enhancement
  • Reliable: highly rated by customers with consistently high customer satisfaction score.
  • Responsive: 24-hour initial response time target with regular updates throughout the support case.