Operations across your organization — such as communications, supply-chain management, business intelligence and commerce — all rely on the power of technology. So when IT disruptions happen, the effects can be catastrophic.
Operation and Support Maintenance
Our engineers are manufacturer accredited and we aim for a single visit fix to minimize business disruption. We have a flexible approach and our pricing model allows charges to be inventory, activity, resource or frequency-based.
Our customers benefit from our cost-effective IT Support & Maintenance offerings.
- Comprehensive: multi-vendor support
- Flexible: multiple engagements methods including:
- Phone Support
- Email Support
- On-Site Support
- Smart Hands Support
- 8x5xNBD Support
- 24x7 Support
- Outsourcing Support
- Hardware Replacement Support
- Progressive: customer suggestions for improvements are fed back into service enhancement
- Reliable: highly rated by customers with consistently high customer satisfaction score.
- Responsive: 24-hour initial response time target with regular updates throughout the support case.